Returns/Exchange Policy
Harmonii shall accept only the following unused Products for returns/exchange:
- Physically damaged Product
- Where the complete Product has not been delivered;
- Wrong quantity received.
- You must initiate the return process by mailing us at care@harmoniihealth.com within 48 hours from the date of receipt of the Product and must not use/consume the Product for being eligible for the return/exchange.
- In the event that no such written notification is received by Harmonii International LLC, within the time period mentioned above and/or the Product is consumed, Harmonii shall not be required to accept the return/exchange of the Product.
- Upon receipt of a return request from you within the period mentioned in Clause (II) above, Harmonii shall collect the Product from you through its logistics partner at its cost and inspect the product as provided in Clause (V) below.
- Upon inspection of the Product, if Harmonii is of the opinion that the returned Product is not defective/damaged/not as per the order placed and/or the Product has been consumed then you will be informed about the same and the same Product will be reshipped to your shipping address. You will have to bear the shipment charges for the reshipped Product.
- In an event where after the inspection of the returned Product, Harmonii finds that the Product is defective/damaged/not as per the order placed and/or the Product has not been consumed, and accepts your return/exchange claim, Harmonii shall (i) in case of an exchange request placed, provide you with a replacement product within 15 (Fifteen) business days of the receipt of request; or (ii) in case of a return request placed, refund the payment made by you at the time of purchase of the Product in accordance with the refund policy.
- In an event where you choose not to fill the Questionnaire and/or fix a consultation appointment with the health practitioner or doctor (recommended by Harmonii) and have written to us at care@harmonii.com to claim refund for the order so placed in accordance with these Terms, you must immediately return the unused Products in the manner indicated by Harmonii. In an event where after the inspection of the returned Product Harmonii finds that the Product has not been consumed, Harmonii shall refund the payment made by you at the time of purchase of the Product in accordance with the refund policy. In an event where no such written notification is received by Harmonii and/or the Product is consumed and/or the Product is not returned in the manner indicated by Harmonii, Harmonii shall not be required to accept the return of the Product.
- All decisions in relation to the returns/exchange requests made by Harmonii shall be final and binding. You agree not to challenge such a decision in any manner whatsoever.
Refund Policy
- Only those Products for which (i) a return/exchange request has been placed by you as per Harmonii’s returns/exchange policy and for which (a) the replacement is not possible; or (b) a replacement is not asked for; or (ii) a cancellation request has been initiated by Harmonii (whether in relation to a specific order placed) or has been placed by you as per the cancellation policy; or (iii) a refund request has been placed in accordance with Clause II above, you will be eligible for a refund. Details in relation to such refunds shall be informed to you through your registered e-mail. Harmonii reserves the right to honor such refund requests in a manner it deems fit and it is clarified that such refund requests shall be accepted by Harmonii only in exceptional cases. You agree not to challenge such a decision in any manner whatsoever.
- Online Refunds
- The transaction amount will be refunded to your bank account or the virtual payment wallets, as applicable.
- Refund will be done within 5 (Five) business days from the date of request of return/cancellation (other than for refund requests placed in accordance with Clause II above), if found eligible.
- Refund will be done within 45 (Forty Five) business days from the date of refund request in accordance with Clause II above.
- Whilst describing the Products available for purchase on the Website, Harmonii has taken all care and precaution to be as accurate as possible. However, Harmonii does not warrant that product descriptions or other content on the Website is accurate, complete, reliable, current, or error-free. In an event where a Product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, Harmonii may, at its discretion, either contact you for instructions or cancel the order and notify you of such cancellation. In such cases, Harmonii will refund the transaction amount to you (only for which the payment is already received) in a manner it deems fit.
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